Persona brief

·

BFSI

Give call-centre and collections staff consent rules they can follow

Digital lenders run on people: call centres, collection agencies and partner checkout staff. Each needs scripts for consent, requests and grievances, beside RBI's digital lending directions.

PDF
Persona brief
Give call-centre and collections staff consent rules they can follow

Digital lenders run on people: call centres, collection agencies and partner checkout staff. Each needs scripts for consent, requests and grievances, beside RBI's digital lending directions.

PDF

·

1.7 MB

·

2 pages
Digital lenders & lending service providers
COO / Head of Operations

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